Frequently asked questions

There is no minimum order quantity or value for the order.

To modify or cancel the order, please contact our customer service at webshop@stuhmer.hu e-mail address.

In case of delivery to Hungary:

- Cash on delivery: payment to the courier in cash or by credit card upon receipt of the package

- Online credit card payment

- Bank transfer

In case of delivery to other countries:

- Online credit card payment

- Bank transfer

Our products marked with personal collection (cakes and fragile chocolates) can only be picked up in our shop at Maklár, Hungary. All other products are delivered to the customer with home delivery.

In case of delivery to Hungary:

The shipping fee depends on the order value, the chosen delivery method (parcel point or home delivery) and the courier service. The exact shipping fee can be viewed at the webshop checkout before finalizing the order.

In case of delivery to foreign countries:

The shipping cost depends on the weight of the package and the country of delivery address. The exact shipping cost can be viewed after placing the products to the cart.

The products can’t be placed in the cart if the order can’t be fulfilled from our current stock (the product is out of stock). In the summer months, the delivery of the products is suspended. During this period, only products marked with personal collection can be placed in the cart.

In case of delivery to Hungary, the delivery time is 2-3 working days. Due to the increased number of orders, in the Christmas period (september – december), the delivery time may increase to 4-5 working days. In case of foreign packages, the expected delivery time is 2-7 working days, depending on the country of delivery address. For more information, please contact our customer service at stuhmerweb@metabox.hu e-mail address.

Registration is not required for placing an order. You can also place an order as a registered customer and a guest user.

The invoice will be sent to the customer by e-mail when the order is closed.

Delivery is done by our contracted partners. In Hungary, the ExpressOne courier delivers the orders. In case of foreign delivery address, we use the services of ExpressOne, GLS and FedEx couriers, depending on the country of the delivery address.

If you have received a damaged product, please indicate it to us on the webshop@stuhmer.hu e-mail address. Please attach a photo of the damaged product and indicate your order number.

Please indicate the lack of the product by e-mail to stuhmerweb@metabox.hu address. Please include your order number in the e-mail.

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Frequently asked questions

Is there a minimum order quantity or value?

How can I change or cancel my order?

What payment methods can I choose?

Delivery and personal collection

Shipping cost

Why can’t I add the product the to cart?

How long does it take to deliver the products?

Do I need to register to place an order?

How will I receive the invoice after the purchase?

Who will deliver the ordered products to my home?

What can I do if the received product is damaged during the transportation?

What can I do if an ordered product is missing from the parcel?