Frequently asked questions
Is there a minimum order quantity or value?
How can I change or cancel my order?
What payment methods can I choose?
In case of delivery to Hungary:
- Cash on delivery: payment to the courier in cash or by credit card upon receipt of the package
- Online credit card payment
- Bank transfer
In case of delivery to other countries:
- Online credit card payment
- Bank transfer
Delivery and personal collection
Shipping cost
In case of delivery to Hungary:
The shipping fee depends on the order value, the chosen delivery method (parcel point or home delivery) and the courier service. The exact shipping fee can be viewed at the webshop checkout before finalizing the order.
In case of delivery to foreign countries:
The shipping cost depends on the weight of the package and the country of delivery address. The exact shipping cost can be viewed after placing the products to the cart.
Why can’t I add the product the to cart?
How long does it take to deliver the products?
Do I need to register to place an order?
How will I receive the invoice after the purchase?
Who will deliver the ordered products to my home?
Delivery is done by our contracted partners. In Hungary, the ExpressOne courier delivers the orders. In case of foreign delivery address, we use the services of ExpressOne, GLS and FedEx couriers, depending on the country of the delivery address.
What can I do if the received product is damaged during the transportation?
If you have received a damaged product, please indicate it to us on the webshop@stuhmer.hu e-mail address. Please attach a photo of the damaged product and indicate your order number.